epoch game Privacy Policy for Filipino Players

1. Information We Collect

When you register for an account on epoch game, we collect the personal information you provide directly to us. This includes your full name, date of birth, email address, mobile number, and your preferred payment details for processing deposits and withdrawals in Philippine pesos. We may also collect a government-issued identification document to verify your identity and confirm that you meet the minimum age requirement of 21 years old, as required under Philippine regulations. When you use the platform, we automatically collect certain technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players in the Philippines.

• Full name, date of birth, and contact details provided at registration
• Government-issued ID for age and identity verification
• Payment information for PHP deposits and withdrawals
• Device and session data collected automatically during platform use
• Communications you send to our support team

2. How We Use Your Information

The personal data we collect is used exclusively to operate your account, process your transactions, and deliver the services available on the epoch game platform. We use your identity information to comply with Know Your Customer (KYC) requirements and to prevent underage gambling, fraud, and money laundering as required by applicable Philippine law. Your contact details allow us to send you important account notifications, transaction confirmations, and security alerts — we do not use these for unsolicited marketing unless you have explicitly opted in. Technical and session data is used to monitor platform performance, investigate any reported issues, and protect the integrity of our games and betting markets. We may also use aggregated, anonymised data to analyse platform usage trends and improve our services over time, but this data cannot be used to identify any individual player.

3. Who Do We Share Your Data With?

epoch game does not sell your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification partners, and cloud infrastructure providers. All such third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance.

4. How Long Do We Keep Your Data?

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required for anti-money laundering compliance. If you request deletion of your account and there are no outstanding legal obligations that require us to retain your data, we will securely delete or anonymise your personal information within a reasonable timeframe. Anonymised data that cannot be linked back to you may be retained indefinitely for statistical and analytical purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

5. How Do We Protect Your Information?

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the epoch game platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and keep our systems updated to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential at all times.

6. Your Rights as a Player

As a player based in the Philippines, you have certain rights in relation to the personal data we hold about you. You have the right to request access to your personal information, to ask us to correct any inaccuracies, and to request deletion of your data where there is no legal basis for us to continue holding it. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team using the details provided on this page. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection regulations. Please note that some requests may be subject to legal limitations — for example, we cannot delete transaction records that we are legally required to retain.

7. Cookies and Tracking Technologies

epoch game uses cookies and similar tracking technologies to enhance your experience on the platform and to ensure that it functions correctly. Essential cookies are required for the platform to operate — they manage your login session, remember your preferences, and keep your account secure. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and in line with applicable regulations in the Philippines.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with your account. The updated policy will always be published on this page with a revised effective date. Continued use of the epoch game platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. If you have any questions or concerns about this policy or our data practices, please reach out to our support team.